Alto provides a wide range of managed IT services and IT support in Aberdeen and Aberdeenshire, for businesses who want to grow without the worry or frustrations that their computer systems might fail.

Computers are an essential part of any business and when they do fail it can have a direct impact. Not only will it cause disruption and stress for your team, but it can also severely damage your income and reputation. Using our IT support and managed services gives you peace of mind and reduced stress, knowing that you can focus on running your business while we take care of your computer infrastructure.

We also provide cloud computing service and IT consultancy as part of our wider services provision.

What is Managed IT Support?

Managed IT Support means that we will look after your IT infrastructure for you. We monitor, maintain, troubleshoot and repair your IT systems and provide remote user support for your staff.

For a monthly fee based on the number of users you have, we will provide a complete IT service using our experienced engineers. Our support includes 24-hour proactive monitoring and maintenance of your computers and servers. Ensuring that serious issues can be resolved quickly and with as little disruption as possible. In many cases, our systems will identify problems and faults developing within your IT Systems and they will be resolved before your staff even notice anything wrong.

Why Should I Use a Managed IT Service?

With almost all businesses relying so heavily on IT these days it can be difficult to keep on top of all the software upgrades, patches, hardware monitoring etc. All that happens is someone from your team spends more and more time working on the IT infrastructure than they do on their own job. At Alto, we see managed IT services not as us taking over your IT, but managing it as part of your team. Below are just a few of the benefits you could see using Alto to support your business needs .

Peace of Mind

We believe the greatest benefit of managed IT services is the peace of mind that comes from knowing your systems are in good hands and being managed for you so that you can focus on what you do best – delivering quality services to your own clients.

Manage Your Costs

With Alto managed services you pay a monthly fee which covers all your remote support needs and ensures your systems are always fully patched and updated. This allows you to budget for your IT costs far more easily. Over 95% of the work we do can be done remotely because of the investment we have made in our support systems; So whether you need IT Support in Aberdeen or elsewhere we can help.

Increased Productivity – Less Downtime

Because we monitor your IT systems 24/7 and apply updates, patches and configuration changes on a regular basis your systems are far less likely to fail. It is far better to catch problems early through such monitoring, than waiting for a major failure, which causes your business, operational problems and often takes much longer for us to resolve.

Better Security

With our technology managing your computers and servers, we can be sure that all the necessary security fixes and Antivirus definitions are current and up to date. This greatly reduces the risk of your business being compromised. In addition, we can also implement Business Continuity/Disaster Recovery (BC/DR ) solutions through our partnership with Datto to further protect you by always being able to restore your systems to a fully working state as quickly as possible should the worst happen.

Increased Performance

With automated patching and monitoring, we ensure your systems are running as efficiently as possible. If any of your hardware needs renewal due to age or lack of resources, we can highlight this for you and provide cost-effective options for replacement at a time that suits you.

Reduced Staffing Costs

Having dedicated onsite IT department can be expensive, but with an outsourced managed IT support contract, we will take that need away by fully maintaining your systems for you at much less than it would cost to employ someone. We have over 1400 users who trust our locally based service desk and project engineers to provide IT Support in Aberdeen allowing them to focus on what they do best..

A Platform for Growth

As part of our IT support services, we will have regular account and Technical reviews with you so that we can understand your business better and ensure your systems are fully scalable. Knowing that you have a stable and well-maintained IT infrastructure gives you the confidence to grow your business without worrying about whether you have the capacity to meet demand. We been providing IT Support in Aberdeen for over a decade and many of our clients have been with us for most of that because they see the benefit of having a trusted technology partner guide them as they grow.

What IT Support Options Do I Have?

At Alto, we understand that the needs of your business are not exactly the same as those of others. Whether you are looking for IT Support in Aberdeen or further afield we can help you. We have various support options which you can view in the table below. If you like the idea of working with Alto but don’t see exactly what you want, don’t worry, just contact us and we will work with you to identify your needs and develop a plan that best suits your business.

  ALTO Essential Maintenance ALTO Premium Maintenance + Remote Support ALTO Premium+ Maintenance, Remote Support + On-site Support
USER SUPPORT
Service Level Agreement (SLA)
Microsoft Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
ALTO Approved Backup Monitoring
Remote Maintenance
Remote Support VIP Rates Standard Rates
Onsite Support Standard Rates Standard Rates
Monthly Scheduled Site Visit Standard Rates Standard Rates
Monthly After Hours Remote Call Standard Rates Standard Rates
Out of Hours Emergency Support Standard Rates Standard Rates VIP Rates
MANAGEMENT
Monthly Service Reports  
Asset Inventory & Warranty Report   Annually Quarterly
IT Budget Preparation     Annually
Technology Business Review / Account Management Meeting Annually Quarterly Monthly
INFRASTRUCTURE
Core Infrastructure Support – Main Site POA POA
Infrastructure Support – Branch Site / Additional Server POA POA
Bruce Skinner

How Can I Find Out More?

Our team provides IT support in Aberdeen and surrounding areas to clients from a wide range of industries. Many of those clients have been with us for many years.

I believe the quotes below are a great endorsement of our service. However I'm sure you may have other questions about how Alto could help you.

Please get in touch to find out more or to arrange a no obligations call with me.

Bruce Skinner - CEO

Find out more