Managed IT
Services Aberdeen

Using our Managed IT service gives you peace of mind and reduced stress, knowing that you can focus on running your business while we take care of your computer infrastructure.

We also provide cloud computing service and IT consultancy as part of our wider services provision.

Get in touch to find out more

What is Managed IT?

Managed IT means that we will look after your IT infrastructure for you. We monitor, maintain, troubleshoot and repair your IT systems and provide remote support for your staff. For a monthly fee based on the number of people you have, we will provide a complete IT service using our experienced engineers. Our support includes 24-hour proactive monitoring and maintenance of your computers and servers, ensuring that serious issues can be resolved quickly and with as little disruption as possible. In many cases, our systems will identify problems and faults developing within your IT Systems and they will be resolved before your staff even notice anything wrong.

Why Should I Use a Managed IT Service?

With almost all businesses relying so heavily on IT these days it can be difficult to keep on top of all the software upgrades, patches, hardware monitoring etc. All that happens is someone from your team spends more and more time working on the IT infrastructure than they do on their own job. At Alto, we see managed IT services not as us taking over your IT, but managing it as part of your team. Below are just a few of the benefits you could see using Alto to support your business needs.

Peace of Mind

We believe the greatest benefit of managed IT services is the peace of mind that comes from knowing your systems are in good hands and being managed for you so that you can focus on what you do best – delivering quality services to your own clients.

Benefits Of Managed IT

As well as avoiding disruption and stress for your team, our Managed IT services will prevent damage to your income and reputation. Here’s how it works.

managing costs

Your Costs

With Alto managed services you pay a monthly fee which covers all your remote support needs and ensures your systems are always fully patched and updated. This allows you to budget for your IT costs far more easily. Over 95% of the work we do can be done remotely because of the investment we have made in our support systems; So whether you need IT Support in Aberdeen or elsewhere we can help.

less downtime

Increased Productivity
Less Downtime

Because we monitor your IT systems 24/7 and apply updates, patches and configuration changes on a regular basis your systems are far less likely to fail. It is far better to catch problems early through such monitoring, than waiting for a major failure, which causes your business operational problems and often takes much longer for us to resolve.

cyber security

Better Cyber

With our technology managing your computers and servers, we can be sure that all the necessary security fixes and Antivirus definitions are current and up to date. This greatly reduces the risk of your business being compromised. In the event your data is compromised, our systems automatically lock the system down no matter the time of day. In addition, we can also implement Business Continuity/Disaster Recovery (BC/DR ) solutions through our partnership with Datto to further protect you by always being able to restore your systems to a fully working state as quickly as possible should the worst happen.

increased performane


With automated patching and monitoring, we ensure your systems are running as efficiently as possible. Quite often poor performance is related to an out of date operating system or computer programme. Keeping systems up to date will ensure optimum performance. Automated monitoring ensures that if there is a disk space issue it is resolved remotely with no need for us to interact with your team.

reducing costs


When you think of cost, most people think of money; although have you considered something more finite that money – time? Could the time your people are spending troubleshooting IT issues be better utilised. Quite often the perceived ‘quick fixes’ take up the most of your time. Outsourcing this to a team with the expertise to deliver the real ‘quick fix’ frees up your people to invest their time moving your business forward.
Having dedicated onsite IT specialists can be expensive, but with an outsourced managed IT support contract, we will take that need away by fully maintaining your systems for you at much less than it would cost to hire someone. We have over 1400 people who trust our locally based service desk and project engineers to provide IT Support in Aberdeen allowing them to focus on what they do best.

platform for growth

A Platform
for Growth

As part of our managed IT services, we will have regular account and technical reviews with you so that we can understand your business better and ensure your systems are fully scalable. Knowing that you have a stable and well-maintained IT infrastructure gives you the confidence to grow your business without worrying about whether you have the capacity to meet demand. We have been providing IT Services in Aberdeen for over a decade and many of our clients have been with us for most of that because they see the benefit of having a trusted technology partner to guide them as they grow.

What IT Service Options Do I Have?

At Alto, we understand that the needs of your business are not exactly the same as those of others. We have various support options which you can view in the table. If you like the idea of working with Alto but don’t see exactly what you want contact us and we will work with you to identify your needs and develop a plan that best suits your business.

 ALTO Essential MaintenanceALTO Premium Maintenance + Remote SupportALTO Premium+ Maintenance, Remote Support + On-site Support
Service Level Agreement (SLA)
Microsoft Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
ALTO Approved Backup Monitoring
Remote Maintenance
Remote Support VIP Rates Standard Rates
Onsite Support Standard Rates Standard Rates
Monthly Scheduled Site Visit Standard Rates Standard Rates
Monthly After Hours Remote Call Standard Rates Standard Rates
Out of Hours Emergency Support Standard Rates Standard Rates VIP Rates
Monthly Service Reports  
Asset Inventory & Warranty Report   Annually Quarterly
IT Budget Preparation     Annually
Technology Business Review / Account Management Meeting Annually Quarterly Monthly
Core Infrastructure Support – Main Site POA POA
Infrastructure Support – Branch Site / Additional Server POA POA

"Alto have been supporting Unity for a number of years with our IT systems. During the recent COVID-19 restrictions, when business continuity was crucial, Alto were able to provide the dedicated support we required. This included effective responses to challenges associated with remote working, additional hardware set ups and general IT support, while going through the same hardships themselves in dealing with the unprecedented situation we all find ourselves in."

Niall Cameron

Senior QHSE Manager


"While having to make a quick transition as a business from working in the office to working from home, Alto supported and guided us through these challenging times to allow us to work as effectively as possible. Alto provided dedicated support throughout the speedy service of ordering our IT equipment, installation and providing us with guidance on IT security. A great customer focused IT support company that we would highly recommend."

Diane McDonald

Facilities Manager

CLAN Cancer Support

"We have worked with Alto for over 2 years now and can’t recommend them enough. Their customer service is second to none, staff are friendly, polite and have a vast wealth of IT knowledge. Any time we need assistance there is always someone on hand at the support desk to help and they really do just feel like an extended part of our team. Since working with Alto they have recommended various new working practices that we have now put in place, the main one being that we now have preventative solutions in place rather than reactionary, this in itself has been very reassuring for us. We would highly recommend Alto to any company looking for an excellent IT Support Company."

Rachel West

Whitelink Seafoods

"This was a very urgent job due to 2 computers failing overnight after an update. We received a very competitive quote very quickly and the job was completed to our great satisfaction within 48 hours and the IT expert Ross, who was sent to install the information on the new computers certainly knew his stuff... very satisfied customer."

Carol Baxter

Office Manager

The Law Practice

Get In Touch

If you like the idea of working with Alto, but don’t see exactly what you want, don’t worry, just get in touch or request a call back and we will work with you to develop a plan that best suits your requirements.

If you are an existing client who needs help please click here to view our client support area

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Our Accreditations

Silver Microsoft Partner
Datto Gold Global Partner
Webroot Certified Partner
Cisco Meraki Technology Partner