Join the team

General Duties

• Comply with all controls and measures implemented by the organisation for the purposes of Quality, Health and Safety
• Advise management of any potential areas of improvement to the Quality, Health and Safety measures or management system processes
• Report all Quality, Health and Safety issues, concerns, incidents and/or nonconformities as soon as practicable

Key Responsibilities

• Monitor the internal ticketing systems completing basic support requests where appropriate
• Create user accounts, manage permissions and passwords
• Monitor responses to requests raised with Helpdesk, provide remote-hands support and respond to any queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
• Display high level of customer service skills.
• Assist support engineers when required.
• Attend customer’s site when needed to resolve issues.
• Maintain an up-to-date knowledge of current operating systems and standard software packages,
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems

ALTO Quality Management System | ISO 9001

• Awareness of and engagement with the ALTO quality management system (QMS)
• Familiarity of and engagement with the After Action Review Process

ALTO Culture

• Using the ALTO Culture Manual
• Familiarise yourself with ALTO’s core values
• Learn what it means to you to live the ALTO Culture
• Ensure communications with colleagues and potential clients are aligned with the ALTO vision, values and culture.
• Proactively seek out opportunities to develop your skills and master your abilities.
• Aspire to show up as the best version of yourself, personally and professionally.  Utilise the platform that ALTO offers you for personal development and career progression.  
• Consider your long-term career aspirations and how your role at ALTO can contribute to your personal goals.

General Responsibilities

• Cooperate with the organisation on all measure and controls implemented for the purposes of Quality, Health and Safety

Functions | ALTO Functionality Management System 

Action tasks assigned to you under the Managed Services Function

Essential Knowledge and/or Qualifications

Microsoft 365 Administration  

Desirable Experience

Working within an IT environment

Essential Skills

• A “team player” with exceptional client facing and service orientated attitude.
• Ability to organise workload and to prioritise effectively.

Desirable Skills

• Should have the determination to see a problem or activity through to a successful conclusion.
• Ability to focus on the completion of tasks that make a difference to ALTO and its clients.